Cashback Pending
What it does
Section titled “What it does”The queue of cashback grants that have been calculated but not yet paid. Paying a grant credits the cashback amount into the player’s wallet. Rejecting one closes it unpaid.
Where to find it
Section titled “Where to find it”Promotions & Rewards -> Cashback -> Cashback Pending
Status labels
Section titled “Status labels”- Available - calculated and waiting to be paid. These are the rows you can pay.
- Success - already paid to the player.
- Rejected - closed without payment.
Common tasks
Section titled “Common tasks”- Review the Available grants. Use the filters to narrow by date period, game type, status, User ID, or username.
- Check the Winlose Amount and Final Amount for each grant you want to pay.
- Tick the checkbox on each grant to pay. Only Available rows are paid - selecting a Success row has no effect.
- Click Pay Selected and confirm. Each selected grant is paid to the player and its status changes to Success.
Held for review
Section titled “Held for review”The Held for review tab, next to All, lists only the pending grants waiting for a person to decide. The number on the tab shows how many are waiting, up to 99+. Each held row shows why:
- Risk signal - a fraud signal matched the player.
- Above rule maximum - the grant is bigger than its rule’s current maximum.
- Player suspended - the player is suspended.
Automatic payout skips these grants. Pay or reject them here.